Privacy Policy
Effective Date: 1st of January 2025
1. Introduction
Appnea (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://appnea.ai (the “Site”). Please read this policy carefully. By using our Site, you agree to the terms described below.
2. Information We Collect
a. Information You Provide
We collect information that you voluntarily provide when you:
- Request an appointment or consultation through our online forms
- Contact us via email, phone, or submission forms
- Subscribe to newsletters or updates
- Submit patient intake or insurance information (where applicable)
This may include:
- Personal identifiers: name, email address, phone number, date of birth
- Contact details: address, preferred appointment time, or comments
- Health-related details: any information shared voluntarily for consultation purposes (covered under HIPAA where applicable)
- Insurance and billing details if you share them through our secure communication channels
b. Information Collected Automatically
When you access our Site, we may automatically collect:
- Your IP address, browser type, device information, and operating system
- Pages visited, time and duration of your visit
- Referring URLs or search terms
- Cookie and analytics data to improve user experience
Cookies may include session cookies (expire when you close your browser) and persistent cookies (remain for future visits). You can manage cookie preferences in your browser settings.
3. How We Use Your Information
We use collected data to:
- Schedule and confirm appointments
- Respond to inquiries and provide patient support
- Communicate updates, reminders, or newsletters (if subscribed)
- Process billing or insurance requests (if applicable)
- Improve our Site's performance, design, and functionality
- Comply with legal, regulatory, or safety obligations
We do not sell or rent your personal information to third parties.
4. Sharing and Disclosure
We may share your information only in the following cases:
With Service Providers:
We may engage trusted vendors (e.g., hosting, analytics, email providers) who process data on our behalf under strict confidentiality.
For Legal Compliance:
When required by law, regulation, subpoena, or court order.
To Protect Rights:
To enforce our policies, respond to legal claims, or protect the safety and property of our staff, patients, and the public.
With Your Consent:
We may share information when you explicitly authorize us to do so (e.g., insurance coordination).
5. HIPAA Compliance
When you provide medical or health-related information for treatment, payment, or operations, that data is protected under the Health Insurance Portability and Accountability Act (HIPAA). Appnea maintains administrative, technical, and physical safeguards to ensure patient confidentiality and data security consistent with HIPAA requirements.
6. Data Security
We employ industry-standard security measures including:
- Secure Socket Layer (SSL) encryption on data transmissions
- Restricted access to personal data by authorized staff only
- Regular monitoring for vulnerabilities and unauthorized access
However, no online platform is 100% secure. While we strive to protect your data, we cannot guarantee absolute security of transmitted information.
7. Data Retention
We retain your information as long as necessary to:
- Provide services and maintain records as required by law
- Comply with legal or regulatory obligations
- Resolve disputes and enforce agreements
Upon request, you may ask us to delete certain data, subject to legal and record-keeping requirements.
8. Your Rights
Depending on applicable law, you may:
- Request access to or a copy of your personal data
- Ask for corrections or updates
- Request deletion of non-medical data
- Withdraw consent for marketing communications
To exercise these rights, please contact us (see Section 11). We may require verification of identity before processing your request.
9. Children's Privacy
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from minors. If we learn that a child under 13 has provided us personal data, we will promptly delete it.
10. Links to Third-Party Sites
Our Site may contain links to third-party websites (for example, insurance portals, map services, or review pages). We are not responsible for their privacy practices or content. Please review those site's privacy policies before providing any personal information.
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes take effect means you accept the updated terms.